Terms of sale:
The commercial invoice will be issued only and exclusively to registered users who request it in advance.
If an invoice is not requested, no receipt will be issued in any case. This is because online sales are attributable to mail order sales and therefore without the obligation of an invoice as provided for in Article 22 of the Presidential Decree n. 633 of 1972, and without the obligation to issue a receipt as provided for in Article 2, letter oo), of the Presidential Decree 21 December 1996, n. 696.
Each purchase will be accompanied by a shipping slip, which can be downloaded and in any case sent by email during shipment.
Tax information required: name and surname, company name, address, tax code, VAT number, PEC and / or SDI unique code.
For a better service, we recommend that you correctly fill in all the fields present at the time of registration.
Payments for products purchased by means of payment with credit non-direct (bank transfers, post-pay top-ups) must be made within 7 working days from the date of the order, unless otherwise agreed with CuomoTech.
Right of withdrawal :
Information pursuant to Legislative Decree 185/99
Purchases made on our site, like all remote purchases by telephone or correspondence, as they take place outside the premises commercial, are protected by Legislative Decree 185 of 22 May 1999, which provides for the ability of consumers to exercise the right of withdrawal.
The consumer can exercise the right of withdrawal within 14 working days of receipt of the goods. This right is the right to return the purchased good to the supplier without any penalty and without specifying the reason, and in the consequent refund of the purchase price. We remind you that in this case the shipping costs will be reimbursed only in cases where the product is defective.
The right of withdrawal applies to natural persons or resellers and companies who exercise it within the limit of 14 days from receipt of the product and that comply with all the guidelines below.
The right of withdrawal does not apply to the following product categories:
- sealed and opened by the consumer
- items returned without their original packaging and / or with damaged packaging.
How to exercise the right of withdrawal:
The customer who has purchased one or more products, can cancel the purchase within 14 working days from the delivery of the goods.
To be able to withdraw < / strong> from the purchase the products must still be perfectly sealed and in the original packaging.
The customer who intends to withdraw from the purchase must communicate it via the section dedicated within the page of your account or by email. This communication must contain the codes of the products to be returned, as well as information on how to reimburse the expense incurred (PayPal reimbursement, bank transfer, etc.) and any bank details.
The possible expenses shipping for the return of the material are responsibility of the buyer.
We reserve the right to inspect the integrity of the returned material before processing the refund.
The refund only includes the cost of the material, does not include shipping costs, ancillary costs such as packaging, cash on delivery, insurance and any PayPal cost incurred will be deducted.
The products subject to reconsideration must be returned by the consumer, in conditions of substantial integrity, to our address.
Once we have received the goods and verified their integrity, we will, as soon as possible, credit the customer with the cost of the returned products i, withholding, where necessary, the amount of shipping costs which will in any case be borne by the customer.
The product / s must in any case be in condition to be resold like new.
Rules of origin and Warranty and Possible Replacement or Credit:
The product for sale can be either original where specified, or otherwise also a competitor item, assembled with the same materials as the original. All products have passed a quality control by both the supplier and our staff upon arrival in our warehouses.
ATTENTION: WE WILL NOT ACCEPT ANY COMPLAINT FOR THE LACK OF COMPETENCE AND OR FOR EQUIPMENT SUITABLE FOR ASSEMBLING SPARE PARTS FOR MOBILE PHONES, PC ETC., IT IS ALSO REQUIRED COMPETENCE AND KNOWLEDGE IN THE FIELD OF TECHNICAL ASSISTANCE. BEYOND THIS, NO ATTEMPTS TO OVERRUSE (REIMBURSEMENT REQUESTS, REPLACEMENT) WILL BE TOLERATED DUE TO INEXPERIENCE BY INEXPERIENCED HANDS. OUR SPARE PARTS ARE CHECKED ONE BY ONE BEFORE SHIPPING TO AVOID AFTER-SALES PROBLEMS, SO WE WILL NOT MANAGE INJURED SPARE PARTS ON FLEX CABLE, DISPLAY, TOUCHSCREEN OR OTHER PARTS.
Purchased products NEW are guaranteed 24 months (12 months for VAT numbers) from the purchase date indicated in the order summary, unless otherwise indicated in the advertisement. To be entitled to the guarantee, a copy of the purchase document must be presented. We will repair or replace the defective material, at no cost to the buyer, except for any shipping costs. We reserve the right to view the material before validating the warranty. If it concerns components and spare parts, once the component has been installed the warranty expires as we do not assume any responsibility for installations made by third parties .
Functional guarantee (Commercial guarantee):
Replacements or credit (Resellers / Distributors):
Where should you proceed with the replacement or refund of non-working items, this must be in advance Authorized by our company.
The return slip must be sent by e-mail to obtain the authorization number.
In case of receiving returned goods without authorization , the package will be rejected , at the expense of the sender.
We do not guarantee the availability of the ordered and non-ordered product paid over 7 days. Any payment received outside the prescribed time will be taken into consideration once the product is available. This order will be placed in "pending" mode.
Substitutions or credit (Private)
If you have to proceed with the replacement of non-functional items, we recommend that you follow the instructions of our representatives. The goods will be exchanged by express courier in 24/48 hours as per contract, except for problems not attributable to the courier or to the company.
Exclusion of coverage:
The warranty does not cover damage resulting from causes beyond the control of CuomoTech.
Causes of force majeure or unforeseeable circumstances, use incorrect or improper product, abuse, neglect, accident, external electrical fault, overloads or defects in the electrical supply, damage resulting from incorrect installations implemented by the consumer or third parties, improper operation or applications or use of accessory components not compatible with the product itself, shocks, falls, abnormal physical and / or electrical stress, atmospheric agents , careless transport, and any other unsuitable use.
The laboratory will repair or replace, at its discretion,
any component belonging to the of the product or of the product itself, exclusively on the basis of a control carried out by the laboratory itself, if it is found to be defective in the workmanship or in the materials. The assistance must be carried out exclusively by CuomoTech and not by third parties.
How do you know when a product is ORIGINAL?
Only where clearly described and indicated.
Otherwise the product is compatible
If the above conditions do not satisfy the customer's needs, please REVOKE the purchase as we will not accept complaints related to the SHIPPING AND REPAIR and DI SALE .
Breakages caused by accidents or falls - Breakages caused by improper use - Breakage of any glass and crystal - Natural deterioration caused by time - Products with evident signs of tampering - Breakages or malfunctions caused by uninsured transport · Installation of components not carried out by CuomoTech.
When the tested material is functional, out of warranty or within the limitations, the customer will be charged for the delivery costs.
We also remind you that any replacement for defect or malfunction of the object will only be possible if the object is tested before assembly and / or installation, replacements of parts welded, partially applied, or with adhesives will not be accepted. The object also must be returned complete with all accessories applied (films, stickers, and anything else present at the time of receipt of the same)
Treatment of personal data:
Information on the processing of personal data (Article 13 of Legislative Decree 196/2003)
By creating an account on our site and purchasing our products, you entrust your data , as per the terms of the Privacy Law, to CuomoTech according to the tacit consent formula.
CuomoTech in its capacity as Data Controller of your personal data, pursuant to and for the purposes of Legislative Decree 30 June 2003 n. 196 ('Code regarding the protection of personal data'), hereinafter the 'Privacy Code', hereby informs that the aforementioned legislation provides for the protection of persons and other subjects regarding the processing of personal data and that such treatment will be based on principles of correctness, lawfulness, transparency and protection of the privacy and rights of its users.
Personal data, hereinafter "DATA" for brevity, will be processed in accordance with the legislative provisions of the aforementioned legislation and obligations of confidentiality provided therein.
CuomoTech may request" DATA "in cases where they are necessary to identify or contact the user when providing the services or executing the requested transactions; in general, these "DATA" are required to allow the user to use a service, such as, for example, receiving information on CuomoTech.it products or services, proposing your company for commercial contacts, participating in a competition, subscribing to newsletters or mailings list, to register with your username and password on the CuomoTech.it site, thus being able to use the services associated with this registration.
Personal information may be requested such as, for example:
the name of the firm / company
the e-mail address, PEC, code unique SDI
your home, mobile or office phone number
your home or office address
The Site may collect some information relating to the pages visited such as, for example:
the name of the Internet service provider and the IP address (Internet Protocol) through which the Internet is accessed
the date and time of access to the CuomoTech site. it
the pages visited by users within the Site and the Internet address of the website from which the user has made direct access to the CuomoTech.it site
This information is collected to analyze the trends of users as well as to administer and improve the Site itself.
your personal data may be processed in the following ways:
data checks and changes only at the request of a party;
processing by means of electronic computers; < br /> manual processing by means of paper archives;
collection of data by computer or telematic means .;
collection of data from registers, lists, deeds or public documents.
Each treatment takes place in the compliance with the procedures set out in art. 11, 31 and following of the Privacy Code and by adopting the minimum security measures provided for by the technical specification (Annex B).
Use of personal data:
The" DATA "are used to provide the user with useful information relating to products and services. Furthermore, subject to the user's authorization, "CuomoTech.it" may send promotional information relating to its products and services and / or communicate the "DATA" collected to its partners, who will in turn be able to send information relating to their respective products and services.
The same partners will be issued by "CuomoTech.it" only and exclusively the "DATA" necessary for the provision of the service and will be required to respect confidentiality.
The "DATA" relating to the pages visited may be combined with anonymous demographic data to carry out analyzes and to provide content that will satisfy the interests of users. In the restricted access areas of the CuomoTech.it site, subject to the user's authorization, the information relating to the pages visited may be associated with "DATA" in order to provide personalized content.
When registering for a newsletter or requesting to receive promotional e-mail messages, "CuomoTech.it" may use personalized links or similar technologies to keep track of the e-mail links on which the user makes " CLICK".
“CuomoTech.it” may associate this information with the “DATA” collected, in order to provide more interesting e-mail communications and purchase advice.
Each e-mail message includes a link to unsubscribe and stop sending this type of communication.
Without prejudice to the various provisions contained in this information, without the user's authorization, the personal information collected on the Site will not be disclosed outside the" CuomoTech.it "site.
The user can access his personal information whenever he wants by entering his private area with his username (corresponding to his e-mail box) and his password. In the event that he forgets his password, the user can request the Internet and Multimedia department to delete his personal data in order to proceed with a possible new registration.
The aforementioned department will in no case provide lost or forgotten passwords and before proceeding with the deletion of the user's personal data, it will make sure that it is really the same requesting them.
Please note that this information on privacy and the options communicated by the user on the Site will not necessarily also apply to personal information provided in the context of other products or services separately managed.
Owner - Responsible:
the Data Controller, pursuant to the Law, is CuomoTech s.r.l. (e-mail: firstname.lastname@example.org).
The person responsible for the processing of personal data for the areas of competence defined below:
Personal data security area
Electronic processing systems area
The user has the right to obtain from the manager the cancellation, communication, updating, the rectification, integration of your personal data as well as, in general, exercise all the rights provided for by Article 7 of the Privacy Code below:
Legislative Decree n.196 / 2003: Article 7 - Law of access to personal data and other rights
The interested party has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet registered, and their communication in an intelligible form.
The interested party has the right to obtain the indication:
of the origin of the personal data;
of the purposes and methods of treatment;
of the logic applied in case of treatment carried out with the aid of electronic instruments;
of the identification details of the owner, of the managers and of the designated representative pursuant to article 5, paragraph 2;
of the subjects or categories of subjects to whom the personal data may be communicated or who can come to knowledge as a designated representative in the State, managers or agents.
The interested party has the right to obtain:
updating, rectification or, when interested, integration of data;
cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those that do not need to be kept for the purposes for which the data were collected or subsequently processed;
certification that the operations referred to in letters a) and b) have been carried out aware, also as regards their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right.
The interested party has the right to object, in whole or in part: for legitimate reasons to the t processing of personal data concerning him, even if pertinent to the purpose of the collection;
to the processing of personal data concerning him for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication .